Tech-Support Scams Prompt Google to Act

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Hanna
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Tech-Support Scams Prompt Google to Act

Postby Hanna » Sun Sep 23, 2018 8:45 am

The scams usually work this way: A person searching for tech help calls the number listed on an online ad. Once connected, the scammers ask for access to their victims’ computers, where they run fake virus scanning software and fabricate security threats in an effort to convince users their computers are broken or compromised. Then, the scammers offer to sell what they claim are “support services,” often at a cost of hundreds of dollars, the Journal found.

When a Journal reporter identified himself and called the number displayed on a recent ad for the search term “Apple tech support,” a man claiming to be an Apple engineer answered. The man, who said his name was Sam Daniels, asked the reporter to log in to his email account. When the reporter did so, the man claimed to have been able to remotely monitor the computer via its IP address—a unique number used to identify computers on the internet.

“We have detected your IP address using your email ID and I can see your laptop is currently affected,” he said, adding: “Hackers have put Trojan virus in your Apple device. Now, they will hack your email ID, Facebook ID and then your personal banking information.” The call was then transferred to another man who said his name was Mark Wallace and claimed to be an “antivirus hacking specialist.” He too repeatedly claimed to work for Apple and said that hackers “can take all of your money with help of the IP address. They can also track your physical location.”

To fix the purported problem, the second man asked the reporter to go to a nearby department store and buy a $100 iTunes gift card. He asked the reporter to then share the alphanumeric code on the back of the card, which he described as an “antihacking card.”

More..

https://www.wsj.com/articles/tech-suppo ... 1535755023 (paid subscription)

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Except of request for payment - which I would have hung up - I had an identical experience several weeks ago, with "Microsoft." I did not click on an ad; I clicked on a link to install a new Office package. The link was office.com/setup I was faced with several links and I selected one which I thought was legit - had both Microsoft and Office in it. I talked to Apple - I just purchased a computer and the Office package - who immediately observed that this was a scam. We checked my computer and it is clean - so far.

From now on, if I am looking for a specific URL, it goes into the URL window. And this actually brought me to an Office site, with the Office logo. Not a mention of Microsoft.

I think that Google and Yahoo and other search engines should make sure that the legitimate links should be at the top of the page, regardless of their "algorithm." Earlier I was searching for the page for Brother printer. Yes, there is one, it tried to get me a program to "clean my Mac." The correct address is Brother-USA.

Oh, and the phone numbers that the "Anti Hacking Microsoft" scammers gave me: do appear legit. Advertise tech repair, one even is from H-P.

1-855-769-6222

1-888-267-6495



Hanna
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Re: Tech-Support Scams Prompt Google to Act

Postby Hanna » Sun Sep 23, 2018 8:47 am

Oh, wanted to add that shortly after that story was published Google said they were removing the ads. Would not have made a difference for me..

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Omar Bongo
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Re: Tech-Support Scams Prompt Google to Act

Postby Omar Bongo » Sun Sep 23, 2018 9:28 am

Hanna wrote:Source of the post To fix the purported problem, the second man asked the reporter to go to a nearby department store and buy a $100 iTunes gift card.

Not saying it's legal, but anyone who doesn't have a little light go on in their head and hang up at this point deserves to lose their 100 bucks
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John Q. Public
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Re: Tech-Support Scams Prompt Google to Act

Postby John Q. Public » Sun Sep 23, 2018 10:42 am

Also the fake "Download Now" ads all over sites like CNET. Probably not hacking scams but definitely not the program you're expecting to download. I'm surprised a site that calls itself "reputable" would allow them, much less make them more prominent than their real download link.
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Professor Fate
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Re: Tech-Support Scams Prompt Google to Act

Postby Professor Fate » Sun Sep 23, 2018 11:51 am

Omar Bongo wrote:Source of the post Not saying it's legal, but anyone who doesn't have a little light go on in their head and hang up at this point deserves to lose their 100 bucks

We actually agree on something. Those people who don't see that this is an obvious scam, are right up there with those who contributed to the go fund me page for Kylie Jenner so that she could become a billionaire.
Well, obviously we have giant butterflies in CA. They's climbin' in your windows, They's snatchin' your people up, tryin' to steal 'em. So y'all need to hide your kids, hide your stars, and hide your coaches cause they're grabin' everybody out here.

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John Q. Public
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Re: Tech-Support Scams Prompt Google to Act

Postby John Q. Public » Sun Sep 23, 2018 12:39 pm

Is that how she did that? Reminds me of back in the olden, pre-go-fund-me days, a guy put an ad in the back of Time Magazine that said "Last chance to send your $1" and gave a PO box. He got a million ones out of it. :notworthy:
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Hanna
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Joined: Sun Oct 15, 2006 8:11 pm

Re: Tech-Support Scams Prompt Google to Act

Postby Hanna » Sun Sep 23, 2018 1:00 pm

I think that if one's computer get locked by ransomware, the only alternative is to pay.

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